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Louisville House Cleaning Questions, Answered

Straight answers, starting with the ones people are most nervous to ask.

  • Veteran owned
  • Fully insured
  • Background-checked cleaning professionals
  • Satisfaction guarantee
  • Professional communication

4 questions

Before you ask

Is my house too dirty to hire a cleaner?

No. A house that needs cleaning is the reason to call, and nobody is coming to judge it.

What is the difference between Standard, Premium, Deep and Move-out?

Premium, our flagship, is the standard clean plus extra detail and high-touch finishes. Standard is the regular reset: floors, surfaces, kitchen and baths. Deep goes further, taking in baseboards, appliances, and the corners a standard skips. Move-in and move-out is an empty-home clean, top to bottom, ready for keys.

What do you not clean?

Standalone carpet cleaning, windows above ground level, and commercial or janitorial work. We can also decline anything involving hazardous materials, biohazards, excessive waste, pest infestations or unsafe working conditions. If something is outside a normal clean, get in touch and we will see whether we can accommodate it.

What areas do you serve?

Homes across Louisville, St. Matthews, Middletown, Jeffersontown, Prospect, Crestwood, Shepherdsville and Hillview. Not sure if we reach you? Ask, we probably do.

4 questions

On the day

How do I book a cleaning?

Use the form on our contact page or give us a call. We personally review every booking and text you back to confirm the details. No spam, no pressure.

Do I need to be home during the cleaning?

It is entirely up to you. Many homeowners leave access instructions and come home to a finished house. Others prefer to be there. Whatever is comfortable, just let us know when you book.

Do you work around pets?

Absolutely. Just mention your pets in the booking notes so the cleaning professional arrives prepared.

What if I need to reschedule?

Life happens. Just reach out and we will find a new time that works for you.

2 questions

Trust and the guarantee

What is your satisfaction guarantee?

If you are not happy with a cleaning we did, tell us within 24 hours and we will come back and re-clean the missed areas free, or we will refund you.

Are you insured?

Yes, Kentucky Cleaning Pros is fully insured. We are veteran owned, and every job is done to a veteran's standard of care.

Still have a question?

Call and ask, or put it in the notes of your quote request.

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